Engaging with others

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Communication

Communication is an important factor in improvement programs. Communication using visual management pictures the goals and approach. It motivates people to commit to change, by showing expected benefits and early results. But wrong or too much communication can also frustrate people, getting them to resist changing.

This section gives you ideas on forms of communication, tools, useful website and videos. To access click BCUQI comms button below:

Working styles

Understanding your own as well as colleagues working styles has substantial benefits to the success of your improvement programme. Understanding working styles can help:

  • Understand how colleagues prefer to be interacted with to support improvements being made 

  • supports understanding of working styles which will impact on future interactions with day to day working

  • Learn to be accepting of others’ behaviour, without too high a degree of tension

This section gives you a working styles questionnaire tool. To access click the tool button below:

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